Support & Warranty
Terms & Conditions for Supermicro Server & Workstation Systems & Taknet ReadyStor NAS
Standard Hardware Warranty Terms & Conditions
- One Year Warranty (carry-in to KL support centre) on parts and labour
- First 30 days DOA, one-to-one exchange.
- After 30 days upon purchase, faulty items shall be sent to manufacturer for replacement, this shall usually takes 2 to 4 weeks.
- For mail return, customer shall contact us via support@taknet.com.my for an RMA number for the faulty item and shipped the item with the RMA number written on the package to Taknet Support Centre in KL, any shipping charges will be borne by customer. Taknet will ship the replaced items free-of-shipping charges to the customer.
2nd, 3rd Year Extended Standard Hardware Warranty
- Warranty (carry-in to KL support centre) on parts and labour
- Charges of fees per year to be paid together with system purchase.
On Site Hardware Support Services
- Charges of fees per year to be paid together with system purchase.
OR
- Per Visit @ RM600 (Up to 2 Hours) – Within Klang Valley
Standard Warranty Terms and Conditions in Malaysia
| SuperMicro Barebone | Customized Server & Workstation | ReadyStor NAS & DPM Backup Solutions | Components (M/boards, RAM, RAID cards, etc) | Remarks | |
|---|---|---|---|---|---|
| Warranty 1st year | Advanced Replacement + Parts + Laborus | Parts + Labour | Parts + Labour | Parts | Come with standard purchase price |
| Warranty 2nd year | Parts + Labour | Parts + Labour + fees | Parts + Labour + fees | Nil | Customer needs to pay add-on cost |
| Warranty 3rd year | Parts + Labour | Parts + Labour + fees | Parts + Labour + fees | Nil | Customer needs to pay add-on cost |
| On-site support Next Business Day | fees / year | Nil | Customer needs to pay add-on cost | ||
| On-site support 24/7/4 | fees / year | Nil | Customer needs to pay add-on cost | ||
| Shipment Cost for carry-in warranty | Customer pays 1-way to KL | Item will be shipped F.O.C to customer | |||
| Replacement Lead time | 4-6 weeks | ||||
| Payment Terms for add-on warranty & support services | Pre-payment with system purchase | ||||
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The Leading Supermicro & Computer Hardware Distributor In Malaysia
The Leading Supermicro & Computer Hardware Distributor In Malaysia